Refund and Returns Policy
1. General Policy
At FabledMart we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms set out below.
2. Eligibility for Returns
2.1. Time Frame
Requests for returns must be submitted within 30 calendar days from the date you receive the item.
2.2. Condition of Items
- Items must be unused, in their original packaging, and in the same condition as when delivered.
- Products that have been altered, damaged, or worn will not be eligible for a refund.
2.3. Non‑returnable Items
The following categories are non‑returnable unless they arrive damaged or defective:
- Personalized or custom‑made products
- Perishable goods
- Digital downloads and software licenses
3. Return Process
3.1. Initiating a Return
To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.
3.2. Return Authorization
After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us.
3.3. Shipping Costs
Unless the return is due to an error on our part (e.g., wrong item shipped, defective product), you are responsible for all return shipping costs. We recommend using a trackable shipping method.
4. Refunds
4.1. Refund Method
Refunds will be processed to the original payment method used for the purchase.
4.2. Timing
Once we receive and inspect the returned item, refunds are typically issued within 7 business days. Processing times may vary depending on your bank or card issuer.
4.3. Restocking Fee
A restocking fee of 10 % may be applied to returns that are not the result of a mistake on our part.
5. Exchanges
If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and may require payment of any price difference.
6. Damaged or Defective Items
Report any damaged or defective items within 7 days of receipt. We will arrange for a replacement or full refund at no additional cost to you.
7. User Responsibilities
- Provide accurate contact and shipping information.
- Package the returned item securely to prevent damage during transit.
- Retain proof of shipment until the return is completed.
8. Legal Disclaimer
This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website.
9. Contact Information
If you have questions about this policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486‑9486
- Address: FabledMart,